Required documents
To confirm the rental, the following may be requested:
- Valid Identity Card or Passport
- Valid driving licence
- Client contact details
- Tax identification number, for companies
Simple conditions, with confirmation by the H&L team.
Conditions are general and may vary depending on the vehicle, duration, location or current promotion.
Conditions
General rental conditions.
The conditions shown may vary depending on the vehicle, rental duration, location and current promotion. Final confirmation is always provided by the H&L team when booking.
Minimum age and licence
The driver must be at least 18 years old and have held a driving licence for at least 1 year. Additional conditions may be confirmed by the H&L team depending on the vehicle category.
Deposit or guarantee
A deposit, guarantee or pre-authorisation may be requested. When applicable, the deposit is refundable at the end of the contract, provided there is no vehicle damage or outstanding amount.
Payment methods
Rental payment is made in advance, except for some partner companies. The booking is only confirmed after payment confirmation, including any specific company conditions.
Fuel policy
The vehicle must be returned according to the policy agreed at pick-up, generally respecting the indicated fuel level, except when the client chooses the hygiene and fuel fee.
Hygiene and fuel fee
H&L Rent a Car offers an optional hygiene and fuel fee for greater convenience. By choosing this fee, the client is not required to return the vehicle in the same level of cleanliness and fuel as when it was collected, with cleaning and refuelling handled by the rent-a-car.
If the client does not choose this fee, the vehicle must be returned with the same fuel level and in reasonable cleaning condition. Failure to comply may result in the corresponding cleaning and/or refuelling costs being charged, according to the current price list.
Rental period
The minimum rental period is 24 hours. Any rental extension must be authorised in advance by H&L Rent a Car.
Delivery and return
Location, time and any delivery or collection costs are defined when booking and depend on the location.
Additional drivers
Additional drivers must be identified and approved in advance, with valid documents and confirmed conditions.
Interprovincial travel
Trips between provinces must be communicated before booking so the vehicle, conditions and assistance can be validated.
Incidents, breakdowns and assistance
Any breakdown, accident or incident must be reported immediately to H&L for guidance on the correct steps.
Cancellations
Cancellation conditions, date changes and any associated fees must be confirmed when booking.
Responsibility
Client Responsibility
During the rental period, the client is responsible for proper use of the vehicle.
In the event of accident, damage, theft or breakdown, the client must:
- Immediately inform H&L Rent a Car
- Report the accident to the competent authorities when applicable
- Cooperate with the company and the insurer in handling the incident
- Not assume liability towards third parties without company authorisation
Costs arising from negligence, improper use or contractual breach may be charged to the client.
Return
Vehicle Return Rules
The vehicle must be returned:
- On the agreed date, time and location
- With all accessories and documents delivered at the start of the rental
Return in inadequate condition may result in additional equipment replacement fees.
Prohibitions
Relevant Prohibitions
It is expressly forbidden to:
- Sublet or transfer the vehicle to unauthorised third parties
- Use the vehicle for illegal activities
- Transport dangerous goods or goods prohibited by law
- Take part in races, competitions or speed tests
- Use the vehicle for driving lessons
- Drive outside the authorised territory without prior company authorisation
- Make modifications or alterations to the vehicle
- Drive under the influence of alcohol, drugs or prohibited substances
Failure to comply with these provisions may result in immediate termination of the contract and the client being held liable for any damage caused.
FAQ
Contact the teamFrequently asked questions.
Are prices listed on the site?
No. Prices are confirmed directly by the H&L team according to availability, dates, vehicle and location.
Can I book through a form?
No. Contact is made by WhatsApp, phone or email to ensure a direct response and personalised confirmation.
Which location should I contact?
You can contact the Lobito head office or the most convenient branch: Talatona/Luanda or Lubango/Huíla.
Can I request a vehicle with driver?
Yes, if the service is available at the time. Confirmation must be made directly with the H&L team.